Questions, answered.

It depends on your home rather than on a rate card — its size, how many bathrooms it has, and what you would like done. You can see your own price online in a couple of minutes without speaking to anyone first.

Get your instant price, choose your service and schedule, and confirm. The whole thing takes a few minutes and happens online. If you would rather talk it through, you can call us instead.

No. Pricing is based on what you tell us about your home, so there is no in-home visit to arrange before you can book.

Yes. Contact our customer-support team with what you would like to change and we will sort it out with you.

A recurring clean keeps a home that is already in good order that way — kitchen, bathrooms, bedrooms and living areas, on a regular rhythm. A deep clean is a longer, more detailed visit that deals with build-up a regular clean does not reach.

Yes — our cleaning teams arrive equipped for the service you have booked. If you would prefer we use particular products in your home, tell us when you book or let customer support know beforehand.

Yes. Tell us what matters most when you book, or contact customer support before the visit, and we will pass it to the team.

Weekly, every two weeks, or every four weeks on a recurring plan. Every two weeks is the most common choice.

A recurring plan is a schedule rather than a fixed-term contract. If you want to change how often we come, pause, or stop, contact our customer-support team and we will take care of it.

Many households do, particularly if the home has not been professionally cleaned in a while. It sets a baseline that a recurring visit can then hold.

Longer than a maintenance visit, because more time is spent per room. The time needed depends on the size and condition of the home, which is part of what the instant price accounts for.

At either end of a move, once the home is empty. It is a different job from a regular clean because nothing is worked around — inside cabinets, appliances and fixtures are all reachable.

It works best empty, because that is what makes the insides of cabinets and appliances reachable. If furniture is still in place, tell us when you book so the plan reflects it.

Yes. Turnover cleaning keeps a property guest-ready between stays, with the same scope met every time — which is what keeps a listing’s reviews steady.

Tell us your turnover timings when you book and we will schedule to fit them where we can. For back-to-back bookings, contact customer support so we can plan it with you.

We serve Washington DC, Maryland and Northern Virginia. Coverage is confirmed by ZIP code when you get your price — it takes a moment and it is the quickest way to know for certain.

Enter your ZIP code when you get your instant price. That check is the authoritative one, and it takes a moment.

You choose a date and time when you book, and your booking confirmation carries the arrival details for your visit. If anything changes on the day, we will let you know.

No. Many customers are out. Tell us at booking how the team should get in — you might leave a key, share an entry code, or arrange access through a building’s front desk.

We will try to reach you. Access details that are out of date are the commonest cause of a missed visit, so it is worth checking them if anything has changed since you booked.

Contact our customer-support team as early as you can, and we will move or cancel the visit with you. Your booking confirmation sets out the notice that applies to your service.

A little tidying of surfaces helps the team spend their time cleaning rather than moving things. Make sure water and power are on, and that the team can get in.

Let us know at booking that there are pets in the home and how you would like them handled during the visit — secured in one room, for instance.

Put away anything precious, fragile or irreplaceable before the visit, and tell us about anything that needs particular care or should be left alone.

Payment is handled online as part of booking, through a secure payment provider. Card details are entered with that provider rather than held by us.

Your booking confirmation sets out when payment is taken for the service you have chosen.

Contact our customer-support team and tell us what was missed. Get in touch as soon as you notice, so we can look at it while the visit is fresh and put it right with you.

Report it to our customer-support team as soon as you can, with details and photographs if you have them, so we can look into it properly.

Call 855-699-8283 or email cleaning@iqhome.care. You can also send us a note from our contact page and we will reply by whichever method you prefer.

Service-related messages about your booking — confirmations, reminders and updates on the day — by the contact details you give us.

Our Privacy Policy explains what we collect, why, and the choices you have.